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Microsoft Dynamics 365 Services

We offer implementation, customization, and support services for Microsoft Dynamics 365 applications, including Sales, Customer Service, Finance, and Supply Chain Management, to unify your CRM and ERP capabilities.

& ERP Platform
UnifiedCRM
Integration
PowerPlatform
Partner (Hypothetical)
MicrosoftGold
Deployment
CloudBased
  • Dynamics 365 Sales & Customer Insights. Implement and customize D365 Sales for lead and opportunity management, sales forecasting, and customer engagement.
  • Dynamics 365 Customer Service Solutions. Optimize customer support with D365 Customer Service, including case management, omni-channel support, and AI-powered virtual agents.
  • Dynamics 365 Finance & Operations (F&O). Streamline financial management, supply chain, manufacturing, and retail operations with D365 F&O.
  • Dynamics 365 Business Central for SMEs. Implement D365 Business Central, an all-in-one business management solution for small and medium-sized enterprises.
  • Power Platform Development & Integration. Extend Dynamics 365 capabilities with custom apps using Power Apps, automate workflows with Power Automate, and visualize data with Power BI.

Transforming Your Business with Dynamics 365

We help you harness the full potential of Microsoft Dynamics 365, tailoring the platform to your unique business processes and integrating it seamlessly into your Microsoft ecosystem.

  • Solution Assessment & Licensing Advisory. Help you assess your needs, choose the right Dynamics 365 applications and licensing, and define an implementation roadmap.
  • Configuration, Customization & Development. Configure standard D365 modules and develop custom entities, workflows, plugins, and integrations as needed.
  • Data Migration & Integration with Microsoft Ecosystem. Manage data migration to Dynamics 365 and ensure seamless integration with other Microsoft tools like Office 365, Teams, and Azure.
  • User Training, Adoption & Support. Provide comprehensive user training and ongoing support services to maximize user adoption and system ROI.

Advantages of Microsoft Dynamics 365

Dynamics 365 offers a powerful and flexible platform to connect your entire business, enabling smarter decisions and more efficient operations.

  • Unified Business Management Platform. Break down data silos by managing CRM and ERP processes within a single, integrated cloud platform.
  • Seamless Microsoft Ecosystem Integration. Benefit from native integration with Office 365, Power Platform, Azure AI, and other Microsoft services.
  • Scalability & Flexibility. Start with the applications you need and easily add more as your business grows and evolves.
  • AI-Driven Insights & Automation. Leverage built-in AI capabilities for predictive insights, process automation, and intelligent customer engagement.
  • Role-Based Workspaces & Modern UX. Empower users with role-tailored workspaces and a modern, intuitive user experience.
  • Robust Reporting & Business Intelligence. Utilize Power BI and other reporting tools for comprehensive analytics and data visualization.

Hotfix was instrumental in our migration to Dynamics 365 Finance & Operations. Their team's expertise in configuring the system to our complex needs and integrating it with our existing tools was exceptional. The project was a resounding success.

DynaTech Solutions Ltd.

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Our offices

  • Johannesburg
    114 Summerplace, Summerfields Estate
    Johannesburg, Gauteng, South Africa
  • KwaZulu-Natal
    6 Pinkie Pool Road
    Meer en See, KwaZulu-Natal, South Africa